Yellowgate

Privacy notice

Last updated: 9 November 2026

This notice explains how we use personal information sent to us through this website or by email. Our products, such as Scoutgate, Aerogate and the Querygate chatbots we build for clients, come with their own privacy information.

Who we are

Yellowgate is the controller of the information described here. You can contact us about privacy at hello@yellowgate.co.uk.

What we collect

  • The details you send us: your name, email address, company, the service you are interested in and your message. If the contact form opens your email app, we receive these only when you send that email.
  • The emails we exchange with you.
  • Basic technical information that our hosting provider processes to deliver and protect the website, such as your IP address.

This website sets no cookies and uses no analytics or advertising tracking.

Why we use it, and our lawful basis

  • To reply to your enquiry and discuss the work you are interested in. Our lawful basis is our legitimate interest in responding to people who contact us.
  • If you become a client, to provide our services. Our lawful basis is the contract with you or, where the contract is with the organisation you work for, our legitimate interest in working with that organisation.
  • To keep the business and tax records the law requires. Our lawful basis is our legal obligation.
  • To keep the website secure. Our lawful basis is our legitimate interest in protecting our systems.

We do not sell your information, and we do not add you to marketing lists without asking.

You do not have to give us your details, but we need your name, email address and message to reply. We do not make decisions about you by automated means alone.

Who we share it with

We use trusted providers to run this website and our email, and they process information only on our instructions. Each page also loads its font from Google Fonts, so your browser sends your IP address and basic browser details to Google, which handles them under its own privacy policy. Some providers may process information outside the UK; where they do, we rely on UK adequacy regulations or other legal safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.

How long we keep it

  • Enquiries that do not lead to work: up to 24 months, then deleted.
  • Technical information such as IP addresses: kept by our hosting provider only as long as it needs to deliver and protect the website.
  • Client records: for as long as we work together, and then for 6 years for tax and legal purposes.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, object to how we use it, ask us to limit its use, or ask for information you gave us under a contract in a format you can move to someone else. Email us at hello@yellowgate.co.uk and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.